Tommy Removals Accessibility Statement

At Tommy Removals we are committed to making our local moving and storage services accessible to everyone in the accessible Tommy Removals area. Accessibility is integral to how we design communications and customer journeys. This statement explains our efforts, the standards we follow, and how we support customers who need alternative formats or adjustments. We aim to make every step of engaging with Tommy Removals clear and usable for people with different abilities.

We have structured our accessibility work around the WCAG 2.1 AA standard and best practices for digital and physical access. Our approach includes clear headings, consistent navigation, descriptive link text, and attention to contrast and scalable text. We apply these principles across the Tommy Removals site and local materials so that customers in the Tommy Removals area can more easily find the information they need.

We support assistive technologies and screen-reader compatibility by ensuring semantic HTML, ARIA landmarks where appropriate, and accessible form labels. Screen-reader support is tested with popular reading tools to confirm that announcements are meaningful and navigation order matches visual flow. For content that is primarily visual, we provide accessible alternatives on request and keep text equivalents updated.

Keyboard navigation is a priority: all interactive elements in our online content are reachable using keyboard-only input, with logical tab order and visible focus indicators. We ensure that drop-downs, modals, and interactive controls can be opened, used, and closed without a mouse. Where complex widgets are used, we add clear instructions and roles so they are operable by keyboard and usable with assistive devices.

To make our policies and processes transparent, we maintain and test a set of accessibility checks that include:

• Automated scanning for common WCAG 2.1 AA issues.
• Manual testing with keyboard-only navigation and screen readers.
• User-focused reviews with accessibility specialists to identify real-world barriers.

We also pay attention to third-party content and partner services used in the Tommy Removals area. Where external content is necessary, we work to ensure it meets our accessibility expectations and we flag any known issues so users can be supported effectively.

Our staff receive training in inclusive communication and assistance, so our teams can offer reasonable adjustments and alternative formats for customers who need them. We are committed to continuous improvement and to embedding accessibility into planning for services, printed materials and customer communications across the Tommy Removals area.

If you have an accessibility request or need information in an alternative format, please contact our accessibility team; we will respond promptly and work to provide a suitable solution. We cannot include direct contact details here, but we will always offer clear options for reasonable adjustments and will aim to reply within a timely period. Reasonable adjustments may include large-print documents, audio formats, detailed verbal explanations, or scheduling support for in-person services.

We welcome reports of accessibility issues so that we can address them quickly. Continuous monitoring and regular reviews help us prioritise fixes and enhancements. By focusing on WCAG 2.1 AA standards, robust screen-reader support, and dependable keyboard navigation, Tommy Removals seeks to make moving and storage services inclusive for all customers in the Tommy Removals service area.